Bensons for Beds Reviews: Best Mattress Store in the UK

Bensons For Beds are one of the UK’s most established retailers of beds, mattresses, and bedroom furniture. They have built their reputation on having hand-picked products that are high quality and durable at affordable prices.

Today, they retail over 60 different brands in their 80 stores across the country and also offer a full delivery service. It is online shopping however where the company has really taken off – with over 1 million sales last year!

With such success, it is no wonder that there are now 12 other members of the Benson Group each specializing in home, garden or leisure products.

Company Overview: The Benson Group

Bensons for Beds Head Office is based in Milton Keynes and has been trading since 1969. They have 80 stores across the country with 1 million sales a year online. Their prices are competitive, quality products at affordable prices.

They also offer a full delivery service – next day, named day or within selected times. In their own words “We keep our costs to a minimum by buying from manufacturers who use high volumes of production”.

Bensons for Beds’ Latest Offers and Promotions

At Bensons for Beds, they have promotions running all year round. They have a dedicated Price Match promise where they will match any of the high street retailers on mattresses, beds, and accessories.

They also run fantastic seasonal sales such as their Half Price Event or Biggest Sale Event. During the Black Friday sale they discount thousands of products even further with some items being more than 50% off!

When you’re browsing through their latest offers it is worth keeping an eye out for voucher codes to unlock additional discounts.

You can sign up to their email newsletter or follow them on social media to receive special coupons that are not always available elsewhere – both Facebook and Twitter give subscribers advance notice of any upcoming sales or offers.

Pros and cons of Bensons for Beds

Pros:

  • Very knowledgeable staff: their experienced and high trained staff really know what they’re talking about and can advise you on your purchases.
  • Easy delivery: if you buy a bed or mattress that is not quite right, Bensons For Beds can deliver it for free and collect the old one – very useful!
  • Good range of stock: have an extensive range of products available in store.
  • Great value for money: have competitive prices.
  • Easy returns process – if you are not happy with your purchase, the Bensons For Beds website states you can return it within 28 days for a full refund. They also offer to take away your old bed free of charge if you spend £399 or more.

Cons:

  • No click and collect service at their stores – only online shopping is possible here.
  • For deliveries outside of mainland UK, there is an extra £30 charge.
  • No negative option billing available – customers must opt in for this service.
  • No free or paid for assembly on their bed frames or mattresses.
  • No price match promise – they have a Price Match Promise but this does not include competitor delivery charges. This means you could pay more if your local Bensons For Beds store doesn’t offer home delivery or has costs beyond those stated by Bensons For Beds themselves!

Technology

Bensons for beds has come a long way since 1969 where they launched as “The Ladybird Company”. They now retail over 60 brands and their website was recently given a full redesign to make it easier to browse and place orders.

Their ecommerce store is fully responsive meaning that regardless of whether you’re shopping on your PC, laptop, tablet or smartphone the interface will adapt intelligently based on the screen size.

When it comes to delivery, if your mattress requires any assembly then this can be done at no extra cost – just let them know in advance and they’ll provide you with an assembly pack so everything comes ready for use straight out of the box.

For those bigger items such as wardrobes and sofas, assembly is not included but they offer free delivery nationwide.

Price

Bensons for beds always try to offer competitive prices and when you buy in bulk this is often reflected in the cost of their products. They do however also offer a Price Match promise where they will match any competitor’s price on mattresses, beds or accessories – just let them know what you have seen elsewhere.

If you are looking for some seasonal discounts then keep an eye out for voucher codes that unlock further discounts across the site. There are also special coupon codes exclusively available through social media channels such as Facebook and Twitter which unlock additional discounts throughout the year.

Quality

When you buy from Bensons for Beds they only stock products that meet their strict quality standards. They work directly with manufacturers and distributors so can ensure all products arrive in mint condition.

Since launching the company has grown over 150% due to word-of-mouth recommendations throughout the industry! For example, Hotel chains use them for all their bedding requirements. Each year they purchase over 500 tonnes of memory from mattress cores which is enough to stretch around the world 20 times!

Delivery

Bensons for beds deliver both nationally and internationally via airfreight – offering express next-day delivery to most UK addresses. You can track your order online before it arrives at your door by entering your unique tracking number into the relevant section on their website under ‘ManageMy Booking’.

Return Policy

When it comes to returns Bensons for beds do not charge any restocking fees so if you change your mind you can return an item at no extra cost. All they ask is that items are returned in the same condition as sent and that you request a Returns Merchandise Authorization (RMA) number before sending anything back.

There are many horror stories of companies not accepting returns or charging high administration fees, but this is not the case with Bensons for beds.

Support

Bensons for beds operate a customer support helpline on 0800 975 2447 between the hours of 08:30-17:30 Monday to Friday.

You can also contact them via their website where you will find information on delivery, product care and returns. If your enquiry is not about an order then you can email them at ‘[email protected]’ – Be sure to mention the name of the person you have been speaking to so they are aware that it’s an already open case or issue being dealt with!

Consumer Rights & Campaigns

Bensons for beds operate a 100% compliant Consumer Rights and Protection policy where customers are entitled to the full distance selling regulations. They try to ensure each customer has an incredible experience with them which is why they offer a Price Match promise, fast delivery services, and easy returns.

  • They have even launched their own campaign called ‘Buy British Bed’ in response to fears that consumers may be purchasing memory foam mattresses manufactured in China or elsewhere around the world.
  • Using UK-based manufacturers ensures higher quality products are being delivered throughout this process because all Bensons for bed products are created within the factory walls rather than being outsourced overseas.

This way they can better control production costs, materials used along with guaranteeing 100% purity of UK memory foam -something which is highly important for customers who want to ensure their products are safe and eco-friendly.

Bensons for Beds Product Lines

Bensons for Beds offer a wide range of memory foam mattresses from the following brands:

  • Bensons for Beds own-brand mattresses
  • Bultex – a leading mattress manufacturer in the UK
  • Dorma – premium quality mattresses
  • Eros – excitingly deep-pocketed and comfortable models.

They also stock memory foam toppers which are produced by both Bensons for bed, as well as suppliers such as Tempur and Slumberland. These products are available from many online retailers so be sure to take a look at all your options before deciding who to spend your money with – you can always find a good deal and save money!

Mattresses

1. Bensons for beds own-brand mattresses:

Bensons for beds have a wide range of memory foam mattresses. They have a whole page dedicated to their own-brand mattresses which include:

  1. Memory Plus: These are their entry-level memory foam mattresses. If you are looking to buy your first memory foam mattress, this is a good option as it is one of the cheapest models they have on sale
  2. Memory Supreme: This model has three different comfort levels so you can choose the firmness which is right for you – soft, medium or firm
  3. Elite Range: This range features Bensons’ most premium grade memory foam and they have two models in this group that can be split into further categories depending on how deep your pocket is! The Grand Luxe Collection features luxurious designs with a modern edge while the Grand Ultimate Collection offers a deeper sleep surface at 14cm deep
  4. Spinal Zone Mattresses: These are specifically designed to support the natural curve of your back. They are good for those who suffer from back pain or want to ensure they are sleeping on a more ergonomic mattress.
  5. Van Der Sande Memory Foam Collection: This name might not be instantly familiar but Bensons have recently partnered up with this brand which is one of Europes’ best manufacturers of quality memory foam products
  6. Slumberland Soft Mattresses: This partnership is perfect because Slumberland mattresses are incredibly popular and loved by customers, so it makes sense that they have their own slot on the website!
  7. Ergoflex Memory Foam Mattresses: Ergoflex is another brand new bedding manufacturer which has recently launched in the UK – they are well known in Europe for their quality memory foam products, so be sure to check them out!

2. Dorma Collection:

This range is described as offering superior comfort and support thanks to its ingenious pocket spring system which gives you increased airflow. They also provide ‘Pace Layer Technology’ which has been developed by Bensons specifically to reduce motion transfer between couples.

3. Eros Memory Foam Mattresses:

These are one of Bensons’ most luxurious offerings. It features deep layers of memory foam for a more luxurious, comfortable sleep

4. Bultex Collection:

This supplier is another leading mattress manufacturer who has over 60 years of experience making quality mattresses. The Memory Plus model has a spring unit which makes it more affordable than many of the memory foam beds available.

Memory Foam Toppers

Bensons also sell memory foam toppers which are produced by Bensons for beds, as well as suppliers such as Tempur and Slumberland.

  • Memory Plus Mattress Topper: This is their cheapest memory foam topper which is available in 2 different sizes – small double or king size
  • Memory Supreme Mattress Topper: This is the next level up from Memory Plus and comes in the same two sizes
  • Elite Memory Foam Mattress Toppers: These are their top of the range offerings when it comes to memory foam toppers. You can choose between three different firmness settings when you buy this product so it’s ideal if you don’t know what mattress best suits your needs/preferences. It comes in small double, single, large single, small double or king size.
  • Eros Memory Foam Mattress Topper: This is one of Bensons’ most luxurious offerings. It comes in a choice of 3 sizes and has deep layers of memory foam for a more luxurious, comfortable sleep
  • Bultex Memory Foam Mattress Toppers: Again this supplier is another leading mattress manufacturer who have over 60 years experience making quality mattresses. They offer a wide range to suit all needs as well as being available in different firmness settings if you don’t already know what kind of support level suits you best. They come available in small double, single, kingsize or super kingsize sizes.
  • Slumberland Memory Foam Mattress Toppers: Slumberland are known for their incredibly comfortable memory foam mattresses so it makes sense they would offer a range of toppers for you to choose from.
  • Tempur Memory Foam Mattress Toppers: Tempur are one of the most well-known manufacturers when it comes to quality memory foam products

Base Units

There’s no such thing as having too much storage when it comes to your bed – they can become full almost instantly! If you’re in need of some extra underneath space then Bensons has plenty of different base units available in both metal and wood finishes.

You can go for either a standard double or king-size base unit depending on what room space you have available, and there is also an option for a divan base.

Accessories

There’s a whole host of different accessories available from Bensons today, with some being ideal if you have a memory foam mattress and others that are purely aimed at giving your bedroom a luxurious look. Here is just a selection of the products available:

Mattress Protectors:

A waterproof protector is an essential purchase for any kind of memory foam mattress. They help to prolong the life of your bedding and avoid stains or damage that can be caused by liquids or lost fluids during the night

Underfelt:

If you’re looking to protect your wooden flooring from scratches then this under felt might be what you need. It features an anti-slip surface which helps to keep your base unit firmly in place and prevents damage

Duvet Covers:

These come in a huge range of different designs, colours, and thicknesses so you’re sure to find something that suits your bedroom décor. They are made from 100% cotton which is brushed on one side for a great softness

Luxury Bed Linen:

If you’d prefer some bedding from Bensons then this might be what you need. It comes available in a choice of 12 different styles, 17 different shades and a wide variety of sizes. All items are made from 100% pure cotton so they have a plush, high-quality feel.

Bensons for Beds Mattress Reviews

With over 60 years of experience in mattress making, it’s safe to say that Bensons know what they’re doing. If you’re looking for a new mattress then this company has plenty of options available to suit all budgets and tastes

You can choose from the Memory Plus range which is one of their cheapest memory foam options (starting at £159.99), and they also offer more luxurious pads such as the Eros Memory Foam Mattress Topper (£169). All their products come with free standard delivery and a 30-day no-quibble returns policy

Positive reviews:

  • “This mattress is really comfortable and gives you a great night’s sleep. It’s well made and seems to be good quality so hopefully, it’ll last a long time too”
  • “It arrived way before the delivery date given, was easy to fit onto my divan base, and fits perfectly! It took a while for me to get used to the memory foam but now I wouldn’t swap it for anything else”

Negative reviews:

  • “I bought this as part of a bundle set but found that even though it fitted my new bed frame perfectly it still caused problems when trying to make up the bed. The cover didn’t work very well, kept coming off in parts and as such, I didn’t use it. After the first night, I threw it in the bin and put my old one back on”
  • “This mattress is so uncomfortable! It feels really hard and doesn’t give me a good sleep at all. The worst part is that you can feel everything – even if my husband moves around and changes position during the night, I know about it and it wakes me up!”
  • “Appalling Customer Service! This mattress isn’t that great, and then to find out that they put the wrong name down on the warranty registration, so now I can’t even get it repaired under my warranty! I won’t be buying from this company again.”

Conclusion

Reading through this article, you should now be more than familiar with what Bensons can offer you. Whether it’s mattresses for your bed or accessories to help complete the look of your bedroom, this company has you covered.

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