CWR Mobile CRM 2011 Key Features

Maximum Productivity for Field  Professionals

  • Familiar User Experience. Delivers familiar look and feel of Dynamics CRM to mobile device
  • Native applications. Smart client support for iPhone, iPad, BlackBerry, Windows Phone. Express web client support for Android
  • Powerful integration with native device applications. Email, Calendar, Contacts, Phone and Tasks for maximum productivity
  • Role-based information delivery. Delivers customized information to end users based on their specific organizational roles
  • Mobile Dashboards. Support for all native Dynamics CRM 2011 dashboards as real-time online mobile dashboards enables mobile users stay on top of trends and key metrics while on the go
  • Mapping and Navigation. Look up and visualize on a map the location of a CRM Contact or Account.
  • Connectivity independence. Offline, Online and Hybrid connection support means mobile users always have access to their data
  • Background Synchronization. Synchronization occurs whenever network connectivity is present
  • Multi-Device Access. Users can connect multiple devices to their CRM user, including phones and tablets.
  • International Availability/Localization. Available in 25 countries and localized in 10 languages
  • Easy deployment. Available through AppStores and marketplaces and via enterprise deployment tools
  • Flexible licensing. Acquire traditional device licenses or choose the user-based model to more affordably license up to 3 devices per user

An Enterprise-class Mobile Infrastructure that’s Rapidly Deployed, Easily Managed, Adaptive and Cost-Effective...in the Cloud or On-Premise

  • Multiplatform Support. Single installation can support all supported device types
  • Managed entirely within Microsoft Dynamics CRM. Flexible point-and-click customization tools for business analysts. No separate management console, application or developer-level skills required
  • Mobile Web Services. Optimize communication between Dynamics CRM and each mobile device type, providing compression and format optimization
  • Portable Application Model. Application configurations can be exported and imported for easy migrations
  • Dynamic Application Reconfiguration. Mobile smart client  dynamically update and self-configure when new forms or processes are deployed, without user intervention or deployment of new client
  • Server Grid Architecture. Allows for scalability, fail-over, load balancing and data center operation in the most demanding environments
  • Highly secure. Supports the highest encryption levels available on each mobile platform
  • Multi-lingual, Multi-currency. Supports distributed operations and global deployments
  • Multi-tenant. Supports the most demanding deployments in multi-tenant hosted settings
  • LOB/xRM Applications. Enables rapid deployment of custom line of business or xRM applications
  • Flexible Deployment. Operates on-premise or can be easily hosted in the cloud by Microsoft (Microsoft Dynamics CRM Online) or a partner
  • Complete solution. No third party/external middleware or applications required

Product Components

CWR Mobile CRM comprises the following components:

  • Smart Client software. Native applications that run on mobile devices and communicate with server
  • Express Client user experience. Web browser-based user experience delivered to mobile devices by server
  • Server software. Installs alongside Dynamics CRM server and extends CRM out to mobile devices
  • Mobile Configurator. Seamlessly installs into Dynamics CRM management console and provides point-and-click configuration of mobile devices, users, profiles, views, forms, etc.